IHA Health Services Corp Medical Records Specialist II in Ann Arbor, Michigan

Job Details:

Certified Nursing Assistant (CNA) Registered Health Information Technician (RHIT) Registered Medical Assistant (RMA) 1 - 3 years of experience required

*The shift for this position is 8:00am until 5:00pm, Monday thru Friday. *






Scans and imports electronic patient medical records, identifies key data elements and documents in the medical record and accurately interprets and extrapolates into IHA patient EHR charts. Assists with ICS and Fax Server training.



  1. Scans and imports electronic patient medical records, identifies key data elements in the medical record and accurately interprets and extrapolates into IHA patient EHR charts.

  2. Tasks relevant patient documentation to appropriate office workgroup or provider PAQ's as directed by each office protocol for office/provider review.

  3. Enter data counts into appropriate grid.

  4. May assist in managing Rosetta Holding Tank for interface documents.

  5. Assists with Chart Audits.

  6. Creates and maintains training materials, trains office staff on ICS and Fax Server.

  7. May monitor projects assigned to central medical records staff to ensure deadlines are met.

  8. May monitor the central medical records team's work for quality, accuracy and timeliness.

  9. Performs testing on ICS upgrades prior to moving to production.

  10. Assists with special projects to support data entry, compilation of data to develop reports, copying records into or from EMR as needed.

  11. Attends meetings and Webex to support the department.

  12. Provides support for other departments as needed.

  13. Assists with special projects and assumes additional projects as assigned.



  1. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement.

  2. Must be able to work effectively as a member of the Central Medical Records team.

  3. Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.

  4. Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook.

  5. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems.

  6. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines

  7. Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences._

  1. Uses resources efficiently._

  1. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.



Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.





EDUCATION: High School Diploma or equivalent required. Bachelor's degree preferred; Prior experience as medical records abstractor may substitute for education qualification.

CREDENTIALS/LICENSURE: Prefer R.H.I.T. certification or eligible for R.H.I.T. certification. Medical Assistant certification preferred; may also hold current LPN or RN license, but is not required.

MINIMUM EXPERIENCE: One to three years' experience in a medical office environment required, with at least one year IHA seniority. Prior experience in Medical Records and Data Abstraction preferred.



  1. Sufficient knowledge of mathematics.

  2. High level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, EMR/EHR software/templates, NextGen, Microsoft Word and Excel, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.

  3. Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people.

  4. Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.

  5. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, family members, insurance carriers, and vendors.

  6. Ability to effectively transition between office locations.

  7. Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.

  8. Good organizational and time management skills to effectively juggle multiple priorities and time constraints.

  9. Ability to exercise sound judgment and problem-solving skills, specifically as it relates to interpreting customer issues and applying a solution.

  10. Ability to handle patient and organizational information in a confidential manner.

  11. Successful completion of IHA competency-based program within introductory and training period.

  12. Sufficient knowledge of medical terminology, standard medical abbreviations, and pharmacy terms sufficient to identify proper location of specific health information.

  13. Ability to travel to other office/practice sites and meeting and training locations.






  1. Physical activity that often requires keyboarding, filing and phone work.

  2. Physical activity that often requires extensive time working on a computer.

  3. Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.

  4. Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.

  5. Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.

  6. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

  7. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.


This job operates in a typical office environment which involves frequent interruptions and significant interaction with people which can be stressful at times.

Category: Information Services

Facility: IHA Administration

Department: Information Services

Schedule: Full Time

Hours: 40 Hours