Kforce Call Center Representative 2 in Detroit, Michigan

Kforce is looking for a contractor to work as a Call Center Representative 2 in Detroit, Michigan (MI).Summary:The successful applicant provides Detroit powertrain technical support for service issues, concerns, or complaints related to technical service or service parts. This involves working in the Detroit Customer Support Center (CSC) answering calls and electronic submissions from authorized service locations, end-users, and internal customers.Responsibilities:

  • Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Detroit engine, transmission, and axle technical service or service parts related issues, concerns, or complaints

  • Assist internal and external customers in a professional, courteous, and timely manner

  • Utilize company documentation, literature, and database to provide technical support

  • Maintain call note logs with all pertinent information

  • Interpret data from Virtual Technician telematics and disseminate to end users

  • Communicate technical service concerns or emerging issues to management

  • Assure all DTNA Safety and Compliance guidelines are followed; this includes items involving Safety and Compliance related issues are sent to the Compliance department

  • Refer more complex technical issues or concerns to appropriate party

  • Work any shift, holidays, and provide after-hours support when necessary

  • Maintain a clean and safe work area

  • Minimal travel required

Additional Functions/Duties:

  • Participate in cross functional projects and meetings

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • A High School diploma (or equivalent) with 3 years of related experience or an Associate's degree (or higher) required in lieu of experience

  • Senior Technical/Advanced Admin Support/Advanced Technician/Group Leader

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours