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Technical Services Supervisor (MI)
Company Siemens Industry, Inc.
Division SII - Customer Services - Field Services
Functional Area FS - Field Service
Location MI - Detroit
Req ID 119463 Job Type Regular
Job Time Full-Time
Experience Level Mid Level
Required Education Bachelors Degree or equivalent experience
Required Travel 70%
Siemens' Industry Sector is the world’s leading supplier of innovative and environmentally friendly products and solutions for industrial customers. With end-to-end automation technology and industrial software, solid vertical-market expertise, and technology-based services, the Industry Sector enhances its customers’ productivity, efficiency and flexibility. Industry’s global workforce of more than 100,000 employees, and North America workforce of more than 15,000, work across the following Divisions: Industry Automation, Drive Technologies and Customer Services as well as the Sector-led Business Unit Metals Technologies. For more information on the Industry sector, visit www.usa.siemens.com/industry.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, marital status, family responsibilities, pregnancy, genetic information, veteran or military status.
This position is targeted for the Troy, MI area. Other areas may be considered based on Siemens Machine Tool offices, experience and skill set. (Elk Grove Village, IL)(South Lebanon, OH)
This position is for a service supervisor reporting into the Machine Tool division of Siemens Customer Services. In this position you will be responsible for 1316 non-exempt Field Service Technicians (FST’s) located in remote locations across the US. Each one of these FST’s conducts emergency field service at the request of our Siemens machine tool customers. Your direct line responsibility is the performance of those employees while adhering to the budget and policies set by the business unit. In addition you are responsible for departmental safety, continuous training, onsite inspections and performance management. This position is also the first line of contact in addressing escalating customer concerns and issues with Siemens field service.
The key areas of responsibilities are direct reports supervision and mentoring, inter-departmental conflict resolution, and internal and external customer escalation support. Also, the person in this position is responsible for setting, influencing, and enforcing department policies.
Performs training and service programs to educate customers and staff in the proper operation and maintenance of products. Prepares and maintains quality and safety certifications. Performs complex conflict resolution for internal and external conflicts. Completes maintenance contracts and service agreements and ensures they are being met.