About Us:

VDart is an IT Solutions organization, headquartered in Alpharetta, Georgia with operational presence the US and India. VDart is a growing to be leading Information Technology (IT) service provider in the nation. VDart has augmented their staff with highly qualified and trained consultants who are experienced and certified with the latest technologies in their specific domains. Their professionalism and expertise have added value to our customers projects, be it Public or the Commercial Sector. VDart is also a "Preferred Vendor" to dozens of Medium/Large size Fortune 500/1000 Corporation, and other IT consulting firms.

Send resume to Soloman(@)Vdartinc(.)Com
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Job Title: Service Delivery Manager(SDM)| Program/Project Manager (Data Center/Service Delivery)

Location: Jackson, MI

Duration: Full Time / Contract (Any)

Salary/Rate: Negotiable

Interview: Telephonic

Job Description:

* Drive the Run Arena: Sys Admin, Storage and Backup etc
* Should be having experience running the Datacenter including Facility services, knowledge of Network
* Should be Customer Facing
* Middle Man between Customer and client
* 1stPoint of contact for client and Customer
* Responsible for Process Management
* SLA Owner for specific BU
* Responsible for Service Improvement
* Set Exceptions and Expectations to the Customer
* Drive Outage Management and ensure speedy resolution
* Analyze the Impact and do Value Add
* Own Problems: Stability of specific business unit. Drive the issues to permanent resolution.
* SLM is virtually internal customer to client. Ensures all problems are fixed internally.
* Point of Connect and Door Step to the Customer
* Ensures Zero Escalation, Zero Surprise and Negotiator with the Customer
* Redefine team structure if required.
* Bridge between Vendors, change owners and other stake holders to ensure timely resolution to every issue.
* Act as a resource provider- Right Vendors and Resources on Call
* Present the data to Datacenter in charge of specific geography with the trends, improvements and progress
* Responsible for driving projects, and incidents. Works closely with Xerox Business for pricing and other financial issues.
* Directly interact with Customer BU and drive the resolution.
* Coordinates with ITIL Leaders, Compute Team, and Service Delivery Leads for improvements and customer satisfaction.
* Align with Service Delivery team for timely response to escalations, issues and concerns raised by BU Stake Holders, business leads and Global Compute team
* Owns the communication to Customer for incidents, action plan and works closely with the asset owner for resolution.
* Create Confidence in Customer.
* SDM Time: 50%: Day to Day Operations, 20%: Customer Engagement, 20%: Reporting, 10%: Dynamic Reporting.
* Discuss improvement Areas with Vertical Leads
Note: BGV Process includes of 7 yrs. of Address Verification, Employment Verification, 5 Panel Drug Test and DNA Test.

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Send resume to Soloman(@)Vdartinc(.)Com
Regards,
Solomon | VDart, Inc
678-720-3791 | Soloman(@)Vdartinc(.)Com