Wyndham Worldwide Reservation Agent in Midland, Michigan

Reservation Agent

Description

As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us athttp://www.wyndhamworldwide.com.

Job Description

Wyndham Hotel Group is searching for a Reservation Agent to work at our beautiful the H Hotel property in Midland, Michigan . This position is responsible for handling reservations, inquiries and cancellations and maintaining all group block management in an attentive courteous manner and quoting available rates to maximize room revenue.

Responsibilities will include but not be limited to:

Act as the primary resource for the operational and administrative functions for group block management including building blocks,

managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information.

Maintain accurate files and systems for information retrieval as it relates to group bookings

Must be able to prioritize job functions in order to meet deadlines.

Must be able to maintain confidentiality of information.

Must be able to communicate effectively with other departments to achieve common hotel goals.

Answer all incoming calls promptly, in an attentive, courteous and efficient manner.

Answer guest inquiries about hotel services, facilities and hours of operation.

Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.

Enter reservations into the computer according to standard operating procedures.

Maintain accurate files and reports.

Handle all special reservations, to include V.I.P. reservations, packages and discounts.

Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations

Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.

Communicate availability to wholesalers.

Call for occupancy at area hotels.

Review Reservations logbook and Guest Request log on a daily basis.

Qualifications

Basic Qualifications

  • Minimum High School Diploma or equivalent.

  • One year minimum job related experience required, preferably within a front desk or customer service role.

  • Valid, clean driver’s license.

  • Computer literate: Strong proficiency in MS Office (Outlook, Word, Excel, Power Point. Adaptable to learning new and customized software programs

Preferred Qualifications

  • Adept at managing fast paced environment and putting people at ease.

  • Warm, personable and energetic demeanor with professional and pleasant phone manner.

  • Comfortable interfacing with a diverse group of individuals.

  • Exceptional oral and written communication skills in English.

  • Exceptional attention to detail.

  • Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.

  • Projects a professional and polished image that inspires confidence and trust. Must be able to abide by the company appearance standards and compliance with the designated uniform.

  • Dedicated to exceeding service standards and providing services and standards to the highest caliber.

  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

  • Valid, clean driver’s license.

  • Adept at managing fast paced environment and putting people at ease

  • Proficiency in oral and written communication skills in English.

  • Must be able to work variable shift, weekends, holidays, and special events, as needed.

  • Must have employment eligibility in the U.S.

Physical requirements:

  • Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.

  • Must be able to lift up to 50 lbs.

  • Frequently is required to talk or hear.

Job: Guest Services

Primary Location: United States of America-Michigan-Midland

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Hotel Group - Wyndham Hotel Management

Job Posting: Jun 19, 2017, 2:51:37 PM

Requisition ID: 1709786