Join the excitement and fun at the Detroit Zoo as a Guest Relations
Supervisor. You will be a part of the Zoo experience for our guests and
visitors as you work with your team of Guest Relations Assistants to help our
guests enjoy their visit. Duties: • Carries out assignments with the goals of
providing visitors an engaging, meaningful, and memorable experience •
Supervises a group of cashiers engaged in collecting parking, admission,
rental and ride revenue • Maintains cash control procedures and follow-up on
any cash discrepancies • Prepares work schedules, completes timecards and
manages the performance for all seasonal staff • Interacts with guests
courteously and professionally to enhance the visitor experience and resolves
any customer dissatisfaction issues • Interacts with large volumes of guests
in a fast paced environment • Respond to visitor inquiries • Works outdoors
the majority of the time; frequent walking, bending, lifting required • Must
be able to work week ends and nights • Performs sundry clerical duties Work
Environment: Work will be performed in an outdoor environment in various
conditions. Employees must be able to stand and walk for long periods of time.
While performing the duties of these jobs, the employee is occasionally
exposed to moving mechanical parts, fumes or airborne particles. The noise
level in the work environment is moderate. The employee must be able to lift
25 pounds.
