Express Scripts Sr Account Manager, Health Plans Division in St. Louis, Missouri
Job ID: REQ20008316
The Sr Account Manager acts as a primary contact for daily account activity and operational needs for issue resolution in eligibility, claims, implementations, participant materials, report requests, and general inquiries for complex clients. This position assists in managing client accounts, including new accounts and products, to ensure satisfaction, profitability, and renewal. The role assists in reviewing quality control of account activity and operations. The Sr Account Manager is responsible for tracking operational performance guarantees and maintaining documentation for client review. The individual works with Account Directors on developing strategies for upsells, expansion and plan implementation for new and existing clients.
This Sr. Account Manager is managing Health Plan clients. The ideal candidate will reside in either the Central or Eastern Time zone.
Day to day contact with complex clients for issue resolution.
Provides input into the strategic planning for assigned clients. Knowledge and understanding of assigned corporate financial impacts of clients.
Responsible for tracking operational performance versus guarantees. Compiles documentation for regular client reviews.
Responsible for the operational needs of complex clients.
Acts as a mentor for other team members and assist with training.
Handles ad-hoc inquiries and other client requests
Bachelor’s degree in relevant discipline or equivalent work experience
8-12 years relevant work experience or Master’s degree with 5-10 years relevant experience
Excellent PC skills including Microsoft Office and Internet experience
Excellent verbal and written communication and presentation skills
Excellent analytical and problem solving skills
Strong focus on book of business client satisfaction and client retention results
Demonstrated ability managing projects utilizing proven project management processes.
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
Ability to work cross-functionally to resolve complex client issues
Ability to travel overnight up to 25%
Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Express Scripts is a VEVRAA Federal Contractor.
ABOUT THE DEPARTMENT
Sales & Account Management is the company’s key interface with prospects and clients. Sales & Account Management is organized by market segment, and it provides consultative support to plan sponsors through benefit design recommendations and clinical expertise. Sales & Account Management is primarily accountable for growing the company’s gross margin and membership base.
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.
Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.
We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
Express Scripts is a VEVRAA Federal Contractor.