University of Michigan Case Manager in Ann Arbor, Michigan

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Risk Management Services has an immediate opening for a Case Manager. This is a unique opportunity for someone with a medical claims and/or other insurance related background. The qualified candidate is someone who exercises critical thinking skills, independent judgement, relationship building and thrives in a fast paced environment.

The position reports directly to the Integrated Disability Manager and collaborates with employees, providers, outside resources, and the university community. The position will assess coverage, coordinate benefits and services, and work with the employee and university units to facilitate safe and timely return to work.


  • Establish 24 hour contact with Employee, Department, and Medical Provider

  • Develop facts relevant to the illness / injury

  • Develop a functional understanding of the employees job with the employee and supervisor

  • Develop secondary issues, medical or otherwise which may impact future outcomes

  • Establish a Strategic Plan for all parties (Employee, Department, Medical Provider) and communicate the plan as needed

  • Determine and communicate estimate on length of disability and any financial implications

  • Monitor initial plan with ongoing developments of recovery

  • Secure and fully evaluate all pertinent medical information, with full utilization of all applicable medical management strategies and services for both occupational and non-occupational disabilities to maximize return-to-work efforts

  • Consult with Nurse Case Managers on a regular basis and develop clear, concise, referrals when appropriate

  • Work with treatment providers to identify and facilitate effective treatment options

  • When appropriate, schedule and secure Independent Medical Examinations and communicate results with all stakeholders

Customer Service / Outreach

  • Develop and maintain a relationship with all stakeholders to understand their needs

  • Establish periodic outreach and communication to all stakeholders (customers) to evaluate needs and service requirements

  • Develop and present meaningful educational materials to customers and colleagues

  • Be a resource to others within Work Connections

Required Qualifications*

  • Bachelor’s degree in business administration or related field or an equivalent combination of education and experience.

  • Excellent written and verbal communication skills, ability to prepare written reports and make oral presentations to a wide variety of audiences, while conveying messages in a clear and understandable fashion.

  • Leadership qualities, self-starter who accomplishes work with minimal supervision.

  • Team-oriented, maintain approachable and positive attitude with management and team members, resulting in increased collaboration and support for group initiatives.

  • Strong organizational skills, and the ability to proactively follow-up with all parties involved in the claim on a timely basis.

Desired Qualifications*

  • Experience in medical claims adjusting and/or other insurance related background

  • Experience and familiarity with claims risk management information systems

Additional Information

The University of Michigan, with an operating budget of more than $7 billion, is a leader in higher education. The Finance Division reports to the Executive Vice President and Chief Financial Officer and partners with the University community to provide the financial infrastructure essential to being one of the world’s greatest public universities. We are comprised of several units including Treasury, Financial Operations, Sponsored Programs, Procurement Services, and Financial Analysis. Comprised of several distinct divisions, we share a common set of values and goals. For more information about the Finance Division, please go to at

We offer an extensive total compensation package including competitive pay, two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.

The Finance Division seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID


Working Title

Case Manager

Job Title

Case Manager

Work Location

Ann Arbor CampusAnn Arbor, MI

Full/Part Time




FLSA Status


Organizational Group

Risk Management


Risk Management

Posting Begin/End Date

5/17/2018 – 5/24/2018

Career Interest

Patient Care Services

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