Reynolds & Reynolds Customer Onboarding Specialist in Detroit, Michigan

Customer Onboarding SpecialistDetroit, MI

Full-Time

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Position description:

Open Dealer Exchange, an affiliate of Reynolds and Reynolds, has an opportunity for a Customer Onboarding Specialist to join their team. In this role, you will be responsible for ensuring that the company and its clients are in compliance with our vendor partners’ requirements. You will also help on-board new customers, handle consumer dispute processing, and handle customer case tracking.

RESPONSIBILITIES:

Work together with other Onboarding personnel to jointly execute the on-boarding of new customers

Understand the detailed requirements of all vendor partners, ensuring we are meeting all requirements

Work with field sales people and customers to gather required contracts, information, and documentation

Set up new customers in system, maintain product and pricing information

Work with team of customer support personnel to field in-bound customer service calls and handle disputes

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Requirements:

  • Highly organized and high attention to detail

  • Excellent communication and customer service skills

  • Highly accountable, flexible, and effective under pressure in a fast-paced environment

  • Strong ability to work well in a team environment