Collabera Health &Wellness Engagement Assistant in Detroit, Michigan

Health &Wellness Engagement Assistant

Location:Detroit, MichiganUS

Posted On:5/17/2018

Job Code:5554HealthMI

Job Description

Previous MA, LPN, Health Coach experience preferred

Our Health and Wellness Engagement Assistants will have the opportunity to help members get the right care at the right time and no problem is too big or too small. The Engagement Assistant helps our members with any issues related to their health or health benefits and enrolls prospective participants in appropriate programs. The ideal candidate will be a trusted go-to health resource for Health and Wellness programs.

Principle Duties and Responsibilities:

Answer inbound and place outbound calls regarding the following topics:

  • Act as client’s first trusted source for coordinating activities and resources that enable members to get the right care at the right time

  • Collaborate with team members to deliver best possible service experience

  • Assist with coordination of services with providers

  • Engage prospective participants in a discussion around program benefits and enrollment

  • Schedules Initial Appointments, as appropriate

  • Handles member’s questions regarding group wellness solutions and requirements.

  • Assist members with incentive reward questions

  • Support members with pedometer inquiries (technical, ordering, replacement)

  • Provide navigation/support for member portal interaction

  • Process referrals to appropriate programs from providers, members, consultants

  • Conducts Member Satisfaction Surveys once member successfully completes program

  • Research and document member contact information to facilitate outbound calls to members

  • Responding to written email inquiries regarding wellness programs

  • Responding to written email inquiries regarding incentive management activities and contract compliance impact

  • Facilitate claim payment for related program benefits

  • Other responsibilities include processing member Qualification Form, validating wellness form disposition, opening/sorting mail, updating member record

  • Create and/or prepare all reports/spreadsheets as assigned

  • Participates in the development of Policies and Procedures under direction of supervisor

  • Assist in the training of new Engagement Specialists in assigned area

  • Assist in the other projects and duties as assigned

Desired Personal Characteristics:

  • Ability to engage others by being a good listener

  • Possess excellent communication skills

  • Possess superior ingenuity, judgment and problem-solving skills

  • Strong ability to engage teammates to solve issues for clients

  • Organized, dependable and meticulous

  • Flexible with a high tolerance of ambiguity

  • Must be computer literate at an intermediate or advanced level

  • The ability for self-reflection and the capacity to accept and utilize feedback is essential

  • Bilingual-preferred, but not required

  • Focused, driven to collaborate with team members to achieve an excellent service and member experience

Qualifications

  • Bachelor Degree in related field (required)

  • 3-5 years work experience in customer service/sales (required)

  • 2-3 years work experience in inbound/outbound call center (preferred)

  • Motivational training experience (preferred)

  • Working knowledge of medical terminology

Education Level:

Bachelor Degree

Years’ Experience:

3

Category:IT code:new

Area Code

48243

Job Requirements

Education

Bachelors in Healthcare related field ;

Customer service

Medical terminology knowledge

Preferred Skills: