Henry Ford Health System Manager - Patient Financial Services - Full Time - Allegiance Health - Jackson, MI in Jackson, Michigan
JOB SUMMARY: The Manager, Patient Financial Services is responsible and accountable for providing the leadership necessary to ensure the successful operation to meet the departments’ needs. Maximizes the effective use of organizational resources in achieving quality outcomes in the billing and collection of health care receivables in accord with payor requirements for health care services. Responsible for providing coordination of departmental activities and the resolution of operational issues. This position is responsible for managing to maintain and improve key performance indicators. The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple payers. This position is highly visible and requires a strong leader with the ability to prioritize, plan, and manage the functions of the department. Excellent communication skills both written and verbal, and internal personal skills. Coordinates, monitors, and enhances organizational processes, procedures & systems related to the capture and reporting of neonatal, pediatric, adolescent, adult, and geriatric patient demographic and insurance information, services provided and associated fees, payor authorizations, diagnoses and procedure codes, and other needed data in accordance with government regulations and payor contract requirements in partnership with suppliers.Administers policies and procedures for the reporting of personal liability to patients & guarantors while ensuring equity and consistency in the extension of credit and uncompensated care. Monitors, and enhances organizational processes, procedures, and systems related to the processing and reporting of payments and discounts in partnership with suppliers and customers.Functions successfully in an extremely challenging environment.Establishes a course of action for self and others to accomplish specific goals; planning proper assignments, and effective and efficient allocation of resources.Demonstrates leadership ability, communications, and interpersonal skills necessary to interact effectively with physicians, management, staff, external agencies/customers and patients/families.Analyzes costs and work schedules and establishes priorities.Coordinates departmental personnel matters pertaining to the employment, training, termination and grievance of staff members.Attends and participates in organizational activities including Management Team Meetings, Leadership Development Institute and other assigned meeting and/or committees.
MINIMUM EDUCATION:High School graduate with extensive college course work in accounting, finance or related area is required.Prior experience in medical receivables billing and collection, is required.Experience with personal computer word processing and spreadsheet softwareREQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:Excellent interpersonal and communication skills. PREFERRED QUALIFICATIONS: Bachelor’s or Associate’s Degree in Business, Accounting, Finance or related field.Three to five years’ experience directly related to hospital and/or professional health care receivables.Aptitude/experience with mainframe receivables management software.ICD9-CM and HCPC/CPT4 diagnosis and procedure coding experience and expertise.Demonstrated knowledge and use of continuous quality improvement philosophy and practices.Overview Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health care systems, is a national leader in clinical care, research and education. The system includes the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory network and many other health-related entities throughout southeast Michigan, providing a full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care. The health system also is a major economic driver in Michigan and employs more than 24,600 employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The health system is led by President and CEO Wright Lassiter III. To learn more, visitHenryFord.com. Benefits Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health System has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other benefits and services. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.