DXC Technology Account Delivery Lead in Lansing, Michigan

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .

· Develops and nurtures senior mgmt or executive level relationships with the customer

· Owns customer operational relationship: develops & nurtures to excellent customer satisfaction

· Understands customer at local, country, region & Worldwide (WW) level to analyze delivery requirements & contribute to customer strategic business plan

· Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.

· Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan

· Owns cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls

· Ability to effectively and proactively manage risk for high to very high risk projects

· Hires & leads cross functional team including 3 rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans

· Develops & leads Account Service Team (AST) & all delivery organizations to timely, cost effective delivery of Service Level Agreements (SLA) requirements identifying & recommending optimization while managing scope, resources & coordination

· Develops & manages account service delivery plan. Contributes to strategic account plan

· Negotiates with and manages 3rd party vendors contributing to contractual requirements

· Develops solutions and participates in presales & change order negotiations representing & approving delivery capability & cost solution

· $4m-20m / year revenue

· $20-100m TCV (total contract value)

· Acts as Account Delivery Manager (ADM) in large to very large engagements or portfolio of engagements

· Leads a large to very large AST/delivery team with many towers/business represented

· Works at regional or global level

· May act as people manager

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities