Credit Acceptance Repossession Supervisor in *Southfield, Michigan

Repossession Supervisor Building:Galleria Servicing Center Location:*Southfield, MI Department:Repossession Division:Back End Servicing Salary:56,100 Salary Basis:Per Year Description Repossession Supervisor Why Work For Credit Acceptance? Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, for the 5th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally. We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential. Credit Acceptance offers team members: liUncapped bonus potential/li liExtensive growth opportunities as demonstrated by our track record of promoting internally /li liAn atmosphere that is collaborative, challenging, and filled with forward-thinking team members/li liOngoing business training and career development opportunities/li liStrong work-life balance with generous PTO beginning on day 1/li liCompetitive market-based salary with quarterly profit sharing and annual merit bonuses/li liExcellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work/li /ul Weare hiring a Repossession Supervisor within our Repossession Department. Responsibilities in your area will include: liConsistently and efficiently lead a team of 8-10 full-time Repossession Specialists to exceed all goals/li liEffectively coach, mentor, motivate and communicate through change/li liActively identify process improvement opportunities (by soliciting team member feedback, job shadowing and by reviewing reporting) and provide feedback to leadership on possible solutions to address the identified opportunities/li liSupport repossession efforts by assisting team members with escalated calls so they can collect money to cancel repossession activities and skip trace to identify the customer and vehicle location/li liMake effective decisions/li /ul Who Are We Looking for? Our ideal candidate for this role needs to: liSpeak clearly, professionally and articulately/li liPossess a strong decision-making ability/li liUse your judgment to escalate issues appropriately/li liDocument records clearly and efficiently/li liLearn quickly and apply knowledge learned/li liHandle difficult conversations professionally/li liBe self-motivated and demonstrate urgency and initiative/li liRemain compliant with our policies, processes and legal guidelines/li /ul Position Qualifications: Required Qualifications: liHigh school diploma or GED/li liMinimum of 2 years previous leadership experience OR 2 years of experience while in a senior or mentoring role/li liPrevious customer servi